Refund Policy

Last updated: August 2025

General Policy

Due to the nature of research compounds — which are temperature-sensitive and may be compromised once opened — we are unable to accept returns or offer refunds on opened products under normal circumstances.

Damaged or Incorrect Orders

If your order arrives damaged, contains incorrect items, or is missing items, please contact us within 48 hours of receipt. Provide your order number and photographs of the issue. We will arrange a replacement or refund at our discretion.

Undelivered Orders

If your tracked order shows as delivered but you have not received it, contact us immediately. We will investigate with the courier and, where appropriate, arrange a replacement. Please allow 5 business days for the investigation.

Cancellations

Orders may be cancelled before payment is confirmed. Once payment has been confirmed and dispatch has occurred, cancellation is not possible. Contact us as soon as possible if you need to cancel.